On the evening of October 30, numerous JD.com food delivery users received notifications about waived orders, with the promotion lasting nearly 60 seconds. Many consumers shared screenshots of their free orders on social media, sparking widespread discussion.

When approached for clarification, JD Pay, under JD.com, stated, "This is part of our 11.11 campaign—we simply wanted to treat everyone to a meal. There will be more waves of this food delivery waiver event."

Public information reveals that JD Pay has launched a "1 Million Free Orders Daily Draw" during the 11.11 shopping festival. Throughout the promotional period, users who shop on JD.com and complete transactions via JD Pay stand a chance to have their orders fully refunded, with a total of 1 million free orders up for grabs.