SPDB Credit Cardholders Fall Victim to Overseas Fraud While in New Zealand, Receiving Brazil Transaction Alerts

Deep News
09/14

Recently, multiple Shanghai Pudong Development Bank (SPDB) credit cardholders have reported on social media platforms that their MasterCard "Priceless World Cards" were subject to overseas fraud. Most related transactions occurred without cardholders' knowledge or any overseas transaction activities, raising market concerns about payment security.

In the early hours of September 13, SPDB's credit card center issued a statement saying it had recently detected unauthorized transactions on some "Priceless World Cards." SPDB stated it had immediately activated emergency response mechanisms in collaboration with MasterCard, "promptly identifying and blocking risks," and committed to ensuring customers would not bear "losses they should not bear," while fully protecting customers' legitimate rights and interests.

On the same day, MasterCard also announced that it had recently detected some unauthorized MasterCard transactions within China. MasterCard and the issuing bank have established a special task force to trace risk sources, block potential risks, and promote cardholder fund protection processes to ensure customer interests remain unharmed.

**Concentrated Fraud Attacks**

Based on descriptions from multiple cardholders, this risk incident was concentrated on the high-end credit card product "Priceless World Card" jointly issued by SPDB and MasterCard, including both "Premium" and "Ultimate" versions. This card is positioned for cross-border consumption scenarios, targeting customer groups with frequent overseas travel and high overseas payment needs.

Multiple users posted on social media platforms claiming that despite not making overseas purchases, their accounts showed multiple transactions denominated in foreign currencies. One user reported receiving a deduction message on September 10 and immediately freezing the card, but subsequently discovered overseas transactions from September 9 had been processed, totaling approximately 12,000 yuan.

Another user reported being in New Zealand but receiving transaction alerts for "Brazilian real consumption," with fraudulent charges totaling nearly 20,000 yuan over just three days.

Across multiple social media platforms, similar cases continue to emerge, with fraud amounts ranging from thousands to tens of thousands of yuan. Multiple victims claimed they had not used the card on suspicious websites nor disclosed their information.

Industry experts analyze that if the same credit card product experiences concentrated overseas fraud in a short period, there may be underlying hacker attacks or information leaks in payment processes. Credit card fraud is not uncommon, but this incident's concentration on SPDB and MasterCard's high-end cards, combined with large amounts involved, makes it more sensitive.

SPDB stated it has "proactively responded to customer concerns" and will ensure customers do not bear losses they should not bear. MasterCard emphasized it is advancing special investigations and fund protection processes.

According to international credit card clearing rules, if fraud is not due to cardholder negligence, final losses are typically borne by the issuing bank or card organization. Industry sources note that banks often advance payments first, then seek compensation through card organizations or insurance.

**Frequent Overseas Fraud**

In fact, SPDB credit card fraud is not an isolated case. Multiple customers from Industrial and Commercial Bank of China (ICBC), Bank of Communications, and China Merchants Bank have also encountered similar risks.

For example, a China Merchants Bank user residing in Spain reported that on April 17 this year at dawn, their multi-currency card was fraudulently charged 240,000 Indian rupees. After contacting the bank's app customer service and canceling the card, some funds were recovered.

Another ICBC user reported that while traveling to Europe in December last year, their credit card was fraudulently charged over 2,000 euros in Paris.

Industry consensus holds that overseas transaction processes carry the highest risk. On one hand, international card organizations have broad coverage, making some transactions difficult to intercept in real-time by domestic risk control models. On the other hand, some overseas merchants still use relatively lenient verification methods, leaving room for fraud.

"Credit cards are essentially 'spend now, pay later' products, so risk exposure naturally exists," noted a payment industry professional. "Banks must rely on risk control systems for real-time monitoring and quickly freeze and compensate after customer reports."

Experts recommend that users without overseas payment needs should proactively disable overseas transaction functions or only temporarily enable them when traveling abroad. Additionally, setting reasonable card limits and reducing contactless payment thresholds can reduce risk exposure.

Regarding alert mechanisms, industry professionals recommend dual notifications through SMS and mobile banking apps. For users staying overseas long-term, since SMS may be delayed and apps may be affected by network conditions, multi-channel settings help reduce losses.

**Stricter Regulation**

Regulators have long required enhanced risk management for frequent overseas fraud incidents. As early as 2016, the People's Bank of China issued the "Notice on Further Strengthening Bank Card Risk Management," requiring commercial banks and payment institutions to establish transaction risk monitoring models, improve emergency payment suspension and quick freezing mechanisms, and bear compensation responsibilities.

In 2022, the central bank and banking regulator also required multiple banks to enhance cross-border payment risk prevention capabilities.

Since this year, multiple banks have successively launched new measures. In June, Hunan Provincial Rural Credit Cooperative Union announced temporary closure of cross-border transaction functions for some debit cards. In May, Bank of Shanghai issued an announcement closing some overseas business based on customer account usage. In March, China Minsheng Bank launched a "Cross-border Cardless Transaction Security Lock," setting both single transaction and daily limits uniformly at 1,000 yuan or equivalent foreign currency.

Currently, most banks support functions like "one-click overseas transaction closure" and "automatic suspicious transaction interception," but the industry generally believes risks cannot be completely eliminated.

"Overseas fraud governance cannot be completed by a single bank alone; it requires collaboration among card organizations, acquirers, and clearing networks," stated an expert from the Payment & Clearing Association of China. "Timely monitoring and reporting of anomalies by users is also an important link in the risk control chain."

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