Jiangxi Taihe County Market Supervision Administration has simultaneously advanced the construction of warm "new" stations and a special rectification campaign for online food services, building a food safety governance system that balances "serving new business formats" with "strictly regulating online stores."
Based on the actual conditions of the local food delivery industry, the administration precisely targeted the urgent needs of platform delivery riders during their daily order fulfillment. In core commercial areas with dense foot traffic and clusters of restaurants, as well as key road sections where riders frequently wait for orders, pick up deliveries, and transfer items, they planned and created multiple exclusive warm "new" stations. These stations are equipped with complete basic amenities, including a steady supply of drinking water, comfortable seating for rest, and temporary resting spaces. They are open to the public free of charge 24/7, with no usage restrictions. This allows delivery riders, regardless of peak hours, harsh weather, or any time of day, to enter and rest, effectively solving the practical problem of riders lacking fixed rest spots during their deliveries and addressing the difficulties of having no place to stop while working hard. It provides genuine care and warmth to workers in the new business format who toil through the city's streets and alleys.
Simultaneously, the administration launched a comprehensive special supervision campaign covering all online food services. Enforcement officers, using a model of "online platform data screening + offline on-site inspections," randomly selected online food merchants in the jurisdiction for surprise checks. They focused on verifying the "three consistencies" of store names and business licenses between online and offline entities, strictly cracking down on "ghost kitchens" with no physical storefront or forged qualifications. The inspections targeted five key areas: kitchen hygiene, food ingredient procurement records, cold chain storage conditions, utensil cleaning and disinfection, and the use of food safety seals on delivery packages. For issues such as expired online business licenses, inadequate kitchen cleaning, and failure to use food safety seals, officers issued correction notices on the spot, set clear deadlines for rectification, and implemented a "review and close-out" management system to ensure no loopholes remain in problem resolution.
During the inspections and services, enforcement officers also conducted legal education campaigns. They educated riders, restaurant operators, and nearby residents on online food service regulations, food safety identification techniques, and the 12315 consumer complaint hotline. This encouraged merchants to operate in compliance with the law, riders to actively participate in supervision, and consumers to promptly report hazards, fostering a positive atmosphere of collective governance.
Moving forward, the Taihe County Market Supervision Administration will continue to upgrade the service functions of the warm "new" stations, regularly conduct "random restaurant check" actions for online food services, and hold ongoing rotational training and assessments for food safety managers. It will further refine the full-chain regulatory measures for online dining, balancing care for workers in the new business format with the protection of public food safety, and comprehensively weave a safety net spanning from the kitchen to the dining table and from online to offline operations.