Beauty Farm Medical and Health Industry Inc. released its 2025 Environmental, Social and Governance Report, detailing progress in governance, service quality, workforce diversity and climate strategy.
The board-led Climate and ESG Management Committee reported that ESG principles are now embedded in all decision-making. The company retained double-“AA” ratings from both Wind and Sino-Securities Index and earned the Hongkou District Mayor’s Quality Gold Award.
Key social metrics show a workforce of 5,343, with women occupying 68% of senior management positions and 25% of board seats. During the period, labour-contract coverage and social-insurance coverage both stood at 100%, while total employee turnover was 25.1%. No cases of child or forced labour were recorded.
Service quality remained a core focus: more than 1,283 on-site inspections were completed and five rounds of mystery-shopper audits covered 100% of medical-aesthetic clinics. Customer satisfaction averaged 97%, with an NPS of 89.06 for beauty and wellness services and 85.87 for medical aesthetics. There were no product recalls or regulatory fines related to product responsibility.
On the environment, the group disclosed Scope 1 emissions of 35.22 tCO₂e, Scope 2 emissions of 9,966.50 tCO₂e and Scope 3 emissions (largely business travel) of 1,276.68 tCO₂e. Electricity usage totalled 18.78 million kWh and water consumption reached 247,840 m³. Targets include a 10% reduction in greenhouse-gas-emission intensity, electricity intensity and water-use intensity by 2030 (vs 2024) and achievement of group-wide net-zero emissions by 2050. All future company vehicles will be new-energy models, and medical-waste treatment compliance was maintained at 100% for the 28.14 tonnes generated.
Supply-chain governance was strengthened: 380 suppliers were screened, and all medical consumables are now sourced only from partners holding valid regulatory licences. The company’s “Three Standards” policy (“legitimate hospitals, licensed doctors, approved medicines”) has been verified across 27 clinics in 25 cities.
Beauty Farm also advanced employee development through its corporate university, delivering an average of 23.9 training hours per female employee and 19.6 hours per male employee. The flagship “Treasure Hunt Guide” programme creates gamified learning paths for frontline staff, while a new “fertility-friendly” employment model provided 73 part-time roles for women with childcare responsibilities.
Management reiterated that ESG considerations will remain a “critical anchor” for long-term strategy and confirmed plans to link executive remuneration to ESG and climate performance by 2030.