On October 28, ZTO Express Inc. (NYSE: ZTO) responded to regulatory talks with the State Post Bureau, stating that the company will strictly adhere to the requirements, conduct a thorough review of the issues involved, implement comprehensive rectifications, and enforce measures across its entire network. The company emphasized its commitment to further improving service quality, enhancing compliance operations, and safeguarding the legitimate rights and interests of its branches and employees.

According to an official WeChat post by the State Post Bureau, ZTO Express was summoned for talks on October 28. The bureau pointed out irregularities in the company’s operations, including arbitrary adjustments to operational rules, subpar service quality, and inadequate measures to protect couriers’ rights. The regulator demanded that ZTO strengthen its management responsibilities over its service network, improve delivery service standards, reinforce compliance frameworks, protect couriers’ rights, and uphold fair market competition. ZTO Express affirmed its commitment to addressing regulatory concerns and implementing corrective actions.