JD.com Unveils Comprehensive Government and Enterprise Service Portfolio: Over 200 Services, Client Base Exceeds 10 Million

Deep News
05/29

On May 29, JD.com officially launched its comprehensive service portfolio for government and enterprise clients. Building on over two decades of accumulated supply chain capabilities and supported by its self-developed AI technology, JD.com has integrated resources across product, service, logistics, and financial sectors to offer over 200 services in six major categories tailored for government and enterprise customers. These services span from procurement of office supplies, production materials, and employee benefits to warehousing, logistics, financial insurance, and comprehensive technical support. JD.com's government and enterprise services cover all business scenarios for enterprises and provide full-chain support for public institutions, including promoting consumption and ensuring emergency response. To date, JD.com serves over 10 million active government and enterprise clients, encompassing more than 90% of the Fortune 500 companies operating in China, 95% of China's top 500 private enterprises, and over 70% of the country's specialized and sophisticated "little giant" enterprises. The company has achieved comprehensive cooperation with large-scale clients in sectors such as telecommunications, railways, aviation, petrochemicals, and power, with AI and other digital technology services covering 95% of central state-owned enterprises. In supporting enterprise "production and operations," JD.com provides full support including digital procurement platforms, office equipment leasing, and asset auctions. For "employee welfare," JD.com integrates services such as food delivery, internal purchases, health, home services, and vehicle maintenance, covering employee dining, health management, holiday benefits, and family services. To aid "marketing growth," JD.com offers tools like digital avatar live streaming, marketing material procurement, financial credit terms, and supply chain finance. For "digital transformation," JD.com leverages JD Cloud and specialized models like the JoyAI foundation model, JD Industrial JoyIndustrial model, and JD Logistics Super Brain model to support efficient cloud migration, collaborative office work, and intelligent agent deployment, helping enterprises reduce costs and increase efficiency. In ensuring "security and compliance," JD.com utilizes blockchain, privacy computing, and transparent procurement platforms to ensure traceable and verifiable transactions. In "public service collaboration," JD.com actively participates in implementing national policies such as consumer voucher distribution, trade-in programs, and rural revitalization. He Chengfeng, a member of JD.com's Strategic Executive Committee and Chief Commercial Officer, stated that JD.com has become a professional and trustworthy partner for millions of government and enterprise clients through its long-established service system and unique AI technology approach. "In the future, JD.com will continue to uphold its business philosophy of achieving success through integrity, using its industry-rooted supply chain technology and services to consistently help government and enterprise clients reduce costs, enhance efficiency, and create value."

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