Release Date: November 07, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you share insights on the percentage of gross adds that are reactivated members and the response to the higher classic card price? A: About a third of our joins are returning members, with the past quarter seeing about 38% as returning members. We continue to market to former members, and the response to the price increase has been supportive. The $15 price point today represents greater value than the $10 price did 25 years ago, and we expect it to be accretive to average unit volumes (AUVs) after 12 months. - Colleen Keating, CEO
Q: Can you quantify the SG&A investments in the fourth quarter and what they are aimed at? A: While we don't provide specific quarterly guidance, the investments are focused on strategic initiatives, marketing activities, and IT investments to set up for a strong 2024. These are aimed at evolving the brand and positioning for growth. - Tom Fitzgerald, CFO
Q: Could you elaborate on the phasing of strategic priorities, especially with the upcoming Q1 marketing? A: We are finalizing our brand positioning and marketing messaging, using consumer data to inform our approach. The focus is on balancing brand positioning with compelling marketing that drives joins. We are also building our team with key roles like CMO and CDO to support these initiatives. - Colleen Keating, CEO
Q: How are you addressing the opportunity from retail store closures for new club openings? A: We see the closures as an opportunity and are actively engaged with brokers to identify available spaces. Our real estate team works closely with franchisees to develop new clubs in these locations, leveraging the resilience of our business model. - Colleen Keating, CEO
Q: What is the impact of the equipment investment by franchisees on the revenue outlook? A: The investment in additional strength equipment by franchisees is a significant driver of the revenue outlook. It aligns with our strategic move to enhance our equipment mix and supports our Q1 initiatives. The equipment investment is the primary reason for the revenue guidance increase. - Tom Fitzgerald, CFO
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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