Release Date: November 07, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: As you think about the engagement market and normalization, when might it normalize and turn positive in terms of trends? Also, what are the biggest changes in bridal trends now versus prior? A: Beth Gerstein, CEO: We are seeing sequential improvement in engagement ring bookings and overall market trends. While we can't predict exactly when it will fully normalize, we are encouraged by the progress. Our strategic priorities are working, and we are seeing improvement both within and outside of bridal. We remain focused on protecting our brand and not chasing unprofitable growth.
Q: What inning are you in with the optimization engine, and how do you plan to handle a potentially intense promotional environment? A: Jeffrey Kuo, CFO: Our price optimization engine is dynamic and continuously refined with new data. It helps us balance top-line growth and gross margin capture. We are well-positioned to compete effectively and capture demand as it emerges, even in a competitive promotional environment.
Q: How are you preparing for the holiday season given the dynamic environment and fewer shopping days? A: Beth Gerstein, CEO: We have a diversified supply chain and are well-positioned to adapt to any tariff scenarios. Our asset-light model allows us to be agile. With three new showrooms opening, we are better positioned for last-minute shoppers. We will continue to monitor the environment and drive marketing efficiency to capture demand.
Q: Are you seeing a slowdown in new customer acquisition, and how are showroom trends impacting this? A: Beth Gerstein, CEO: The difference in new versus repeat orders is mainly due to softer bridal demand. Showrooms have performed well, and we view the omni-channel purchase process holistically. We are seeing sequential improvement in bookings, including engagement rings, and are well-positioned for the holidays.
Q: Can you elaborate on your marketing strategy and any areas of focus for 2025? A: Beth Gerstein, CEO: We continue to drive marketing efficiency and effectiveness, with social media being a key area. Our strategic priorities remain brand awareness, fine jewelry growth, and showroom expansion. Our recent Jane Goodall collection launch was our most successful ever, and we see continued opportunity in these areas.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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