Market Chatter: Shinhan Card Launches AI-Powered Customer Service System

MT Newswires Live

01-27

Shinhan Financial Group (KRX:055550) affiliate Shinhan Card unveiled a generative AI-based system to enhance its customer service operations, Pulse News reported Friday.

Developed over 18 months using more than 100,000 pieces of internal data, the AI system analyzes inquiries in real time to offer customized solutions. The AI-based system aims to lower call center workloads and wait times while maintaining high-quality responses, the report said.

(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)

免責聲明：投資有風險，本文並非投資建議，以上內容不應被視為任何金融產品的購買或出售要約、建議或邀請，作者或其他用戶的任何相關討論、評論或帖子也不應被視為此類內容。本文僅供一般參考，不考慮您的個人投資目標、財務狀況或需求。TTM對信息的準確性和完整性不承擔任何責任或保證，投資者應自行研究並在投資前尋求專業建議。

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The AI-based system aims to lower call center workloads and wait times while maintaining high-quality responses, the report said.</p><p>(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)</p></body></html>\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"BK4207","symbol_name":"綜合性銀行","start_time":0,"source_url":"https://www.mtnewswires.com/","article_id":"2506315739","we_media_id":"1092851196","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2506315739","pubTimestamp":1737943838,"columns":[],"sourceInfo":{"source_id":"mtnewswires_news","name":"MT Newswires"},"weMediaInfo":{"media_name":"MT Newswires Live","introduction":"The most recognized names in North America, Europe and Asia rely on MT Newswires to power their applications. 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