Release Date: February 06, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: What is driving the increase in the service and installation business? Is it related to recent acquisitions or colder weather? A: Jeffrey Woosnam, President and CEO, explained that the improvement is significantly due to recent acquisitions. Additionally, there has been an internal focus on improving productivity and selling more products and services to existing customers, which has shown positive results.
Q: Have there been any changes in customer credit provisions or write-offs? A: Richard Ambury, CFO, noted that while there is general economic weakness, their customers experienced some relief due to lower product costs. Sales are down despite increased volume because of these lower costs, and the situation will be clearer at the end of the heating season.
Q: What is the company's approach to capital allocation, particularly regarding acquisitions, dividends, and share buybacks? A: Jeffrey Woosnam stated that decisions on distributions are typically made after the heating season to better assess the year's progress. The company focuses on replacement acquisitions and evaluates unit repurchases and growth acquisitions based on economic returns and timing.
Q: Will recent acquisitions affect potential increases in distributions? A: Jeffrey Woosnam indicated that while the board will decide on distributions, recent acquisitions should not prevent modest increases. The board will review this in their next meeting.
Q: How is customer churn being managed, and what are the trends in customer additions? A: Jeffrey Woosnam reported that customer losses were well-managed, with one of the better quarters in recent years. However, new customer additions were sluggish due to warmer-than-normal temperatures and price stability. January showed improvement in new customer additions, and the outlook for February is stable.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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