Release Date: February 25, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you clarify the renewal terms for one of your largest clients and explain the 97% core retention rate? A: We successfully renewed one of our largest clients at the current value for three years. The 97% retention rate is a net number, reflecting our total contract base. Our top customers, which make up about half of our revenue, have an average renewal term of approximately two years. This metric provides a clearer picture of our revenue retention. - Travis Dalton, CEO, and Doug Harris, CFO
Q: What are your expectations for revenue growth and retention in 2025, excluding the impact of large client attrition? A: Excluding the impact of one large client, we expect mid-single-digit growth, driven by new bookings and recurring revenue in our growth areas. We anticipate a 20% growth in bookings for our HST and D&DS business, with about half converting to revenue. We aim for mid to high single-digit growth in the long term, focusing on cash flow and profitable growth. - Doug Harris, CFO
Q: Can you provide insights into the renewal process and pricing expectations for 2026? A: We recently secured a significant three-year renewal at equal value. We have two more major contracts due in the next 12 to 24 months, and we're engaging early to potentially enhance our relationships. Our strategy includes pricing and packaging adjustments to offer more value and volume growth. - Doug Harris, CFO, and Travis Dalton, CEO
Q: What was the value proposition that led to the renewal of a top client, and how does the No Surprises Act (NSA) impact your business? A: The renewal was based on a strong partnership and the value we provide through savings and efficiency, especially in NSA-related services. We've automated processes to improve efficiency. The NSA presents growth opportunities, and we see potential in state-level opportunities and increased volume. - Travis Dalton, CEO, and Doug Harris, CFO
Q: How does your core out-of-network claims pricing interact with the No Surprises Act, and what are the savings opportunities? A: We focus on NSA and have automated processes to enhance efficiency. We see growth potential with existing clients and state-level opportunities. Our scale and product offerings provide a competitive advantage, and we continue to invest in this area to drive savings and value. - Travis Dalton, CEO
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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