Release Date: February 26, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: You mentioned you're losing market share in Northern Europe. Can you give us more detail about that? Who are you losing market share to and why? Also, how do you manage the business in the interim with all the uncertainty before the new CEO presents a strategic plan? A: In Northern Europe, specifically Belgium, we've faced slower product deliveries. We've implemented an action plan and leadership changes, similar to what we did in Australia, which is now back to growth. The new CEO, who knows the industry well, will manage the business with the team until the strategic plan is presented in the autumn.
Q: Can you discuss the 4.3% net revenue decline in Q4 for Merchant Services and the outlook for free cash flow in 2025? A: The decline was due to lower hardware sales and a shift towards higher-fee international schemes. We expect to grow unlevered free cash flow in 2025 despite higher financing costs from recent debt refinancings. Working capital was an outflow in 2024, but we expect it to normalize going forward.
Q: Can you provide an update on the joint venture with Credit Agricole and comment on the French banks' joint venture, Estreem? A: The partnership with Credit Agricole is progressing well, with product deliveries expected in H1 and H2. The Estreem joint venture is a continuation of a long-standing partnership and does not impact our business materially.
Q: What happened with the special regulator in Germany, and are you seeing increased competition there? Also, can you discuss the EBITDA margin expectations and embedded payments strategy? A: The special regulator issue in Germany is in the remediation phase, with no new developments. We haven't seen changes in competition. We'll provide more details on EBITDA margins in the Q1 call. Our embedded payments strategy involves integrating solutions into marketplaces, with plans to expand further.
Q: Why did you choose an external candidate for CEO, and what are the Board's ambitions for Worldline? Also, should we be concerned about insourcing by banks in Europe? A: The Board's decision for an external CEO is aimed at bringing fresh perspectives. The insourcing by banks is not a trend but a specific case due to a merger. We remain optimistic about the financial services market and are progressing with portfolio pruning as planned.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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