Release Date: February 28, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: As you think about your marketing strategy, especially with depressed home transactions, what are some key channels or investments you're making? A: David Rosenblatt, CEO: Our marketing strategy focuses on customer acquisition. We achieved higher volumes in Q4 without relaxing return criteria. We've seen success on Facebook and continue to improve our primary channels, especially Google.
Q: Can you discuss any efforts with agentic AI or dive deeper into AI more broadly? A: David Rosenblatt, CEO: AI and ML are important focuses for us, impacting both revenue and cost. We built a team in Q4 2023, focusing initially on pricing. We've rolled out ML models for optimal pricing in furniture and jewelry, and we're also applying ML to shipping pricing.
Q: Outside of the macro environment, what are the main levers to bring adjusted EBITDA closer to positive territory? A: Thomas Etergino, CFO: Our key to achieving break-even and adjusted EBITDA positive is centered around revenue growth. We remain disciplined on expenses and aim to deliver operating margin leverage at mid-single digit revenue growth in 2025.
Q: Can you give an update on churn normalization expected in the first half of 2025? A: David Rosenblatt, CEO: We focus on listings rather than the number of sellers. We saw a spike in churn due to retiring our essential seller program, but over 1,200 out of 2,200 affected sellers upgraded to a paid plan. We expect churn to normalize in the first half of 2025 with continued listings growth.
Q: You mentioned mid-single digit revenue growth for 2025. Is that what you're contemplating for 2025, or is it the condition needed to show leverage in the model? A: David Rosenblatt, CEO: We don't provide full-year guidance but aim to grow GMV this year. Our expense base is set up to deliver operating margin leverage at mid-single digit revenue growth, which is what we referred to.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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