Salesforce to Deploy Artificial Intelligence Services to Singapore Airlines

MT Newswires Live

2025/03/12

Salesforce (CRM) and Singapore Airlines said late Tuesday that the air carrier will incorporate the customer relationship management platform's artificial intelligence-powered customer-serving applications.

The airline will make use of Salesforce's Agentforce AI system, Einstein generative AI capabilities in Service Cloud and data cloud engine in its customer case management system.

The companies also plan to co-develop AI solutions for airlines at Salesforce's AI research hub in Singapore.

The financial terms of the arrangement weren't disclosed.

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