Five9 GenAI Studio also honored as a finalist for AI innovation in CX

SAN RAMON, Calif., March 25, 2025--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, is proud to announce that Five9 AI Agents has been named a winner for Innovative AI Products in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group. In addition, Five9 GenAI Studio was named a finalist, highlighting Five9’s commitment to innovation and its contributions to advancing artificial intelligence. These new accolades follow Five9’s previous AI innovation recognition from the Business Intelligence Group for Five9 GenAI Studio as Best New Product for the 2024 BIG Awards for Business.

Five9 AI Agents is an advanced AI-powered solution designed to enhance customer experiences by automating interactions with natural, human-like conversations. Leveraging conversational AI, Five9 AI Agents helps businesses improve efficiency, reduce operational costs, and deliver seamless self-service experiences across multiple channels. Five9 GenAI Studio, a finalist in the 2025 Artificial Intelligence Excellence Awards, empowers organizations to build and customize AI-driven customer engagement solutions with ease. This innovative platform enables enterprises to rapidly develop, test, and deploy intelligent virtual agents, harnessing the power of generative AI to optimize customer interactions. The recognition of both Five9 AI Agents and GenAI Studio underscores Five9’s leadership in AI-elevated CX solutions and its commitment to driving innovation in the industry.

"We are incredibly honored to receive this recognition from the Business Intelligence Group," said Ajay Awatramani, Chief Product Officer, Five9. "This award is a testament to the dedication of our team and our mission to push the boundaries of AI, empowering businesses to deliver more personalized, efficient, and impactful customer experiences. We share this achievement with our customers and partners, whose innovation and commitment to excellence continue to inspire us as we shape the future of customer experience together."

The Artificial Intelligence Excellence Awards celebrate the most innovative companies, technologies, and professionals who are leading the way in AI innovation. Winners are selected by a panel of industry experts who evaluate nominees based on their creativity, impact, and measurable success in AI-driven solutions.

"The AI industry is evolving rapidly, and it is through the efforts of companies like Five9 that we see real-world applications driving change," said Russ Fordyce, CEO of the Business Intelligence Group. "Their work exemplifies the kind of innovation and leadership that is shaping the future of artificial intelligence."

Learn more about Five9 and its award-winning AI solutions here.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com.

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Contacts

Hannah Blackington
Corporate Communications Director
Press@five9.com