LATAM Airlines Group S.A. is currently involved in a regulatory issue concerning a class action lawsuit filed by the National Consumers and Users Association (CONADECUS) against the airline, as well as American Airlines, Inc. and Delta Airlines, Inc. The lawsuit alleges violations of the Consumer Protection Law due to flight cancellations caused by a flaw in Crowdstrike antivirus software. The action seeks fines and damages to protect consumers' collective interests. Despite efforts to contest the admissibility of the lawsuit, LATAM's appeal was dismissed, and a conciliation hearing failed to reach an agreement. The case is ongoing, with the amount of potential damages yet to be determined.
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