Release Date: May 01, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you help us understand the impact of your simplification and process changes on restaurant-level margins? A: Thomas Houdek, CFO: The 100 basis point margin improvement year-over-year was partly due to leveraging sales and traffic. We saw strong performance on the labor side, continuing from Q4 into Q1. Our guidance expects these levels to continue. We're using AI for labor scheduling in a small subset of restaurants, which is incremental. We're balancing efficiencies with modest pricing to drive traffic and maintain margins without new investments.
Q: Your same-store sales trends are holding up well. Why do you think casual dining is performing better than quick service and quick casual segments? A: Lyle Tick, President: Our customers tend to have higher incomes, providing resilience. We focus on execution, value, and craveable products, reflected in strong consumer scores. In uncertain times, consumers prioritize experiences worth their value, and our atmosphere and service are compelling. Our brand excels in everyday celebration occasions, which are resilient compared to more transactional occasions.
Q: What is driving the impressive labor cost performance, and how sustainable are these impacts? A: Thomas Houdek, CFO: The improvements are sustainable, driven by better scheduling, reducing overtime, and focusing on efficiency without compromising guest experience. Our team member retention is strong, and our net promoter scores are at multi-year highs, indicating sustainable improvements. We continue to find opportunities for efficiency while maintaining service quality.
Q: How do you define value, and are you seeing any signs of a challenging macro environment in your data? A: Lyle Tick, President: We're seeing traffic gains across all income cohorts, with some increase in lower-income cohorts using the Pezuki meal deal. Overall, traffic and operations are strong, with no fundamental changes in traffic patterns or income cohorts. The Pezuki meal deal is a unique value offering that drives traffic, especially during weekdays when we have capacity.
Q: Can you discuss your unit growth strategy and potential for acceleration in new openings? A: C. Bradford Richmond, Interim CEO: We see significant white space for growth and are optimistic about future openings. However, lead times for new sites are long, and we expect benefits from new openings in the back half of 2026. We're focusing on improving existing unit economics and growing AUVs while planning for future expansion.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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