NICE Limited and ServiceNow Forge Partnership for AI-Driven Customer Service Automation

Reuters

06-05

NICE Limited and <a href="https://laohu8.com/S/NOW">ServiceNow</a> Forge Partnership for AI-Driven Customer Service Automation

NICE Limited has announced a strategic partnership with ServiceNow to deliver AI-powered customer service fulfillment across enterprises. The collaboration combines NICE's AI-driven customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution. This integration aims to eliminate service gaps, enhance operational efficiency, and elevate customer satisfaction by providing a fully automated, end-to-end customer service experience. The partnership is designed to streamline service requests, improve agent productivity, and transform fragmented customer journeys into cohesive and satisfying experiences, ultimately offering greater value to both customers and employees.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via EDGAR, the Electronic Data Gathering, Analysis, and Retrieval system operated by the U.S. Securities and Exchange Commission (Ref. ID: 0001178913-25-002057), on June 05, 2025, and is solely responsible for the information contained therein.

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The collaboration combines NICE's AI-driven customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution. This integration aims to eliminate service gaps, enhance operational efficiency, and elevate customer satisfaction by providing a fully automated, end-to-end customer service experience. The partnership is designed to streamline service requests, improve agent productivity, and transform fragmented customer journeys into cohesive and satisfying experiences, ultimately offering greater value to both customers and employees.\n      </p>\n</div><div xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\">\n<em>Disclaimer: <span>This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via EDGAR, the Electronic Data Gathering, Analysis, and Retrieval system operated by the U.S. Securities and Exchange Commission (Ref. ID: 0001178913-25-002057), on June 05, 2025, and is solely responsible for the information contained therein.</span></em>\n</div></body></html>\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LU2125909247.SGD","symbol_name":"Natixis Thematics Meta H-R/A SGD","start_time":0,"source_url":"https://api.refinitiv.com/data/news/v1/stories/urn:newsml:reuters.com:20250605:nNDL4y30Rl:1","article_id":"2541022862","we_media_id":"1032215980","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2541022862","pubTimestamp":1749121257,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Reuters","introduction":"Reuters.com brings you the latest news from around the world, covering breaking news in markets, business, politics, entertainment and technology","home_visible":1,"id":"1032215980","head_image":"https://community-static.tradeup.com/news/4567337cbdf294b657b1fa87c5488b48"},"summary":"NICE Limited has announced a strategic partnership with ServiceNow to deliver AI-powered customer service fulfillment across enterprises. 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The collaboration combines NICE's AI-driven customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution. This integration aims to eliminate service gaps, enhance operational efficiency, and elevate customer satisfaction by providing a fully automated, end-to-end customer service experience. The partnership is designed to streamline service requests, improve agent productivity, and transform fragmented customer journeys into cohesive and satisfying experiences, ultimately offering greater value to both customers and employees.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NICE Limited published the original content used to generate this news brief via EDGAR, the Electronic Data Gathering, Analysis, and Retrieval system operated by the U.S. Securities and Exchange Commission (Ref. ID: 0001178913-25-002057), on June 05, 2025, and is solely responsible for the information contained therein.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"corporation","news_rank":0,"symbols":[],"gpt_button":0,"code":"91000000","status":"200"}}}