CarMax Leans Into AI to Increase Efficiency, Drive Sales -- Market Talk

Dow Jones

06/20

1015 ET - CarMax is aiming to improve its operational efficiency and reduce its costs. "A key driver of these efficiency gains and experience enhancements has been our strategic deployment of AI technology across our operations," Finance Chief Enrique Mayor-Mora says on a call with analysts. The used-car retailer launched an AI-powered virtual assistant during the recent quarter, which resulted in a 30% improvement in containment rate, he notes. (A chatbot containment rate measures how many customer inquiries can be resolved using the virtual agent in place of a live agent.) "We see tremendous opportunity to continue expanding AI applications across our business to drive both the top line growth and operational excellence," Mayor-Mora says. (connor.hart@wsj.com)

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June 20, 2025 10:15 ET (14:15 GMT)

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The used-car retailer launched an AI-powered virtual assistant during the recent quarter, which resulted in a 30% improvement in containment rate, he notes. (A chatbot containment rate measures how many customer inquiries can be resolved using the virtual agent in place of a live agent.) \"We see tremendous opportunity to continue expanding AI applications across our business to drive both the top line growth and operational excellence,\" Mayor-Mora says. 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(connor.hart@wsj.com) \n</p>\n<pre>\n \n</pre>\n<p>\n  (END) Dow Jones Newswires\n</p>\n<p>\n  June 20, 2025 10:15 ET (14:15 GMT)\n</p>\n<p>\n  Copyright (c) 2025 Dow Jones &amp; Company, Inc.\n</p>\n</font>\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"KMX","symbol_name":"車美仕","start_time":0,"source_url":"https://dowjonesnews.com/newdjn/logon.aspx?AL=N","article_id":"2544173269","we_media_id":"106","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2544173269","pubTimestamp":1750428900,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Dow Jones","introduction":"Dow Jones publishes the world’s most trusted business news and financial information in a variety of media.","home_visible":0,"id":"106","head_image":"https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99"},"summary":"1015 ET - CarMax is aiming to improve its operational efficiency and reduce its costs. \"A key driver of these efficiency gains and experience enhancements has been our strategic deployment of AI technology across our operations,\" Finance Chief Enrique Mayor-Mora says on a call with analysts. 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The used-car retailer launched an AI-powered virtual assistant during the recent quarter, which resulted in a 30% improvement in containment rate, he notes. (A chatbot containment rate measures how many customer inquiries can be resolved using the virtual agent in place of a live agent.) \"We see tremendous opportunity to continue expanding AI applications across our business to drive both the top line growth and operational excellence,\" Mayor-Mora says. (connor.hart@wsj.com) \n\n\n \n\n\n  (END) Dow Jones Newswires\n\n\n  June 20, 2025 10:15 ET (14:15 GMT)\n\n\n  Copyright (c) 2025 Dow Jones & Company, Inc.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":true,"code":"91000000","status":"200"}}}