MetLife Partners with Sprout.ai to Enhance Global Claims Automation and Customer Experience

Reuters
06-25
MetLife Partners with Sprout.ai to Enhance Global Claims Automation and Customer Experience

MetLife Inc. has announced a new partnership with Sprout.ai, an insurance automation specialist, to enhance claims automation and improve customer experiences globally. This collaboration spans across the US, Asia, and LATAM regions, focusing on increasing the accuracy and speed of claims processing. The partnership aims to modernize MetLife's global claims operations by integrating Sprout.ai's advanced AI technology into existing systems, ensuring swift and fair automated claims decisions. The initiative highlights MetLife's commitment to innovating with high-tech solutions, combining AI capabilities with human expertise to deliver a more efficient and empathetic claims experience.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Metlife Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20250624877897) on June 25, 2025, and is solely responsible for the information contained therein.

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