Hansen Technologies Limited has announced an upgrade to its SaaS version of Hansen CIS for Charlotte County Utilities, marking the continuation of their nearly two-decade partnership. This move aims to enhance the scalability, speed, and security of Charlotte County Utilities' core systems, allowing the organization to prioritize customer service and experience. With Charlotte County experiencing population growth and increasing demands for digital services, the upgrade to a modern SaaS platform is expected to set the stage for improved customer interactions. Dave Watson, Utilities Director at Charlotte County Board of County Commissioners, highlighted the benefits of this future-proof system for the county's billing, customer service, meter service, and dispatch teams, ultimately promising faster and more reliable services for the 70,000 customers relying on the utilities department.