Marks & Spencer Needs New Ideas to Lure Back Customers After Cyberattack -- Market Talk

Dow Jones

2025/11/05

1155 GMT - Marks & Spencer's rivals might have snagged some of its customers during the grocer's recent cyberattack, AJ Bell's Dan Coatsworth says in a note. Recovery in trading for clothing has taken longer than food, which suggests that some customers that have moved to rivals might not come back as quickly, Coatsworth adds. The retailer will need to pull up new ideas to lure back customers through marketing and products. Meanwhile, the timing of the cyberattack couldn't have been worse, he adds, as the balmy summer attracted more retail visits amid a tough year. Shares are up 1.9% at 391.8 pence, and 4.4% year to date. (aimee.look@wsj.com)

(END) Dow Jones Newswires

November 05, 2025 06:55 ET (11:55 GMT)

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Recovery in trading for clothing has taken longer than food, which suggests that some customers that have moved to rivals might not come back as quickly, Coatsworth adds. The retailer will need to pull up new ideas to lure back customers through marketing and products. Meanwhile, the timing of the cyberattack couldn't have been worse, he adds, as the balmy summer attracted more retail visits amid a tough year. Shares are up 1.9% at 391.8 pence, and 4.4% year to date. 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Recovery in trading for clothing has taken longer than food, which suggests that some customers that have moved to rivals might not come back as quickly, Coatsworth adds. The retailer will need to pull up new ideas to lure back customers through marketing and products. Meanwhile, the timing of the cyberattack couldn't have been worse, he adds, as the balmy summer attracted more retail visits amid a tough year. Shares are up 1.9% at 391.8 pence, and 4.4% year to date. (aimee.look@wsj.com) \n\n\n \n\n\n  (END) Dow Jones Newswires\n\n\n  November 05, 2025 06:55 ET (11:55 GMT)\n\n\n  Copyright (c) 2025 Dow Jones & Company, Inc.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":true,"code":"91000000","status":"200"}}}