Serviceware SE has been recognized as a "Strong Performer" in Forrester Research's "The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025." This marks Serviceware's first inclusion among the top 15 global ESM platform providers, highlighting the company's AI-native approach and international relevance. Forrester noted Serviceware's strengths in AI-enabled incident handling, knowledge, and risk management. https://www.serviceware-se.com/news/serviceware-platform-recognized-in-international-analyst-evaluation-in-the-field-of-esm
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