ISG Report Finds Generative AI Transforming Insurance Industry Operations

Reuters

12/12

ISG Report Finds <a href="https://laohu8.com/S/AICOF">Generative AI</a> Transforming Insurance Industry Operations

Information Services Group Inc. (ISG) has released a new market analysis highlighting the rapid adoption of generative AI and agentic AI technologies across the insurance industry. According to the 2025 ISG Provider Lens® global Insurance Services - Strategic Capabilities report, insurers are leveraging AI to automate claims, underwriting, policy management, fraud detection, and customer experience, resulting in improved efficiency, faster response times, and enhanced customer satisfaction. The report identifies leaders in the sector, including Capgemini, Cognizant, EXL, Genpact, HCLTech, Infosys, Kyndryl, NTT DATA, Persistent Systems, TCS, and WNS. Sutherland was recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores. The analysis underscores how AI is both enabling new market entrants and strengthening the position of incumbent carriers through technological innovation.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251210645229) on December 11, 2025, and is solely responsible for the information contained therein.

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(ISG) has released a new market analysis highlighting the rapid adoption of generative AI and agentic AI technologies across the insurance industry. According to the 2025 ISG Provider Lens® global Insurance Services - Strategic Capabilities report, insurers are leveraging AI to automate claims, underwriting, policy management, fraud detection, and customer experience, resulting in improved efficiency, faster response times, and enhanced customer satisfaction. The report identifies leaders in the sector, including Capgemini, Cognizant, EXL, Genpact, HCLTech, Infosys, <a href=\"https://laohu8.com/S/KD\">Kyndryl</a>, NTT DATA, Persistent Systems, TCS, and WNS. Sutherland was recognized as the global ISG CX <a href=\"https://laohu8.com/S/SGU\">Star</a> Performer for 2025, achieving the highest customer satisfaction scores. The analysis underscores how AI is both enabling new market entrants and strengthening the position of incumbent carriers through technological innovation.\n      </p>\n</div><div xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\">\n<em>Disclaimer: <span>This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251210645229) on December 11, 2025, and is solely responsible for the information contained therein.</span></em>\n</div></body></html>\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"IE00B7SZL793.SGD","symbol_name":"Legg Mason Royce - US Small Cap Opportunity A Acc SGD-H","start_time":0,"source_url":"https://api.refinitiv.com/data/news/v1/stories/urn:newsml:reuters.com:20251211:nNDL59rNqL:1","article_id":"2590385510","we_media_id":"1032215980","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2590385510","pubTimestamp":1765468824,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Reuters","introduction":"Reuters.com brings you the latest news from around the world, covering breaking news in markets, business, politics, entertainment and technology","home_visible":1,"id":"1032215980","head_image":"https://community-static.tradeup.com/news/4567337cbdf294b657b1fa87c5488b48"},"summary":"Information Services Group Inc.  has released a new market analysis highlighting the rapid adoption of generative AI and agentic AI technologies across the insurance industry. 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(ISG) has released a new market analysis highlighting the rapid adoption of generative AI and agentic AI technologies across the insurance industry. According to the 2025 ISG Provider Lens® global Insurance Services - Strategic Capabilities report, insurers are leveraging AI to automate claims, underwriting, policy management, fraud detection, and customer experience, resulting in improved efficiency, faster response times, and enhanced customer satisfaction. The report identifies leaders in the sector, including Capgemini, Cognizant, EXL, Genpact, HCLTech, Infosys, Kyndryl, NTT DATA, Persistent Systems, TCS, and WNS. Sutherland was recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores. The analysis underscores how AI is both enabling new market entrants and strengthening the position of incumbent carriers through technological innovation.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20251210645229) on December 11, 2025, and is solely responsible for the information contained therein.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"}}}