Kyndryl Holdings Inc. has released its 2025 Retail Readiness Report, analyzing the state of the global retail industry as it navigates digital transformation and operational challenges in a $30 trillion market. The report finds that while nearly half of retail leaders have significantly upgraded IT infrastructure and boosted AI investments by 33% in the past year, technical debt remains a major constraint for almost a quarter of respondents. Despite rapid digitalization, over 80% of retail sales still occur in brick-and-mortar stores, highlighting the ongoing importance of physical retail. The report emphasizes that true omnichannel success relies on integrating existing systems rather than simply adding new technologies, with only 15% of retail leaders utilizing their omnichannel capabilities to their full potential. Key barriers to AI adoption include data silos and organizational resistance, requiring robust governance and integration strategies. Additionally, the workforce is expected to undergo significant transformation, with 89% of leaders predicting AI will reshape retail job roles within a year, though concerns about employee upskilling remain low.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Kyndryl Holdings Inc. published the original content used to generate this news brief via PR Newswire (Ref. ID: NY60250) on January 12, 2026, and is solely responsible for the information contained therein.