Five9 Inc. has announced an expanded partnership with Google Cloud, launching a joint Enterprise Customer Experience $(CX)$ AI solution aimed at transforming how enterprises interact with their customers. The collaboration combines Five9’s AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX), advanced Gemini models, and Vertex AI platform. This integrated solution is designed to deliver intelligent, personalized, and seamless customer interactions across all channels. The partnership also enables customers to purchase Five9 solutions directly through the Google Cloud Marketplace, offering streamlined procurement and billing, and supports digital transformation efforts across industries such as retail, financial services, and healthcare.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Five9 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260112966800) on January 12, 2026, and is solely responsible for the information contained therein.