Twilio Inc. has published the first edition of its "Inside the Conversational AI Revolution" report, analyzing key trends, behaviors, and challenges in the adoption and use of conversational AI globally. The report highlights that Mexico is at the forefront of this technological shift in Latin America, with 36% of Mexican businesses having fully deployed conversational AI solutions for customer service—surpassing the global average of 28%. The study emphasizes the importance of effective problem-solving, smooth AI-to-human handoffs, and enhanced security and privacy in delivering reliable and personalized customer experiences. As businesses plan to update their solutions in the coming year, the report stresses the need for adaptable, omni-channel platforms with modular technology stacks to remain competitive in a rapidly evolving digital landscape.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Twilio Inc. published the original content used to generate this news brief on January 27, 2026, and is solely responsible for the information contained therein.