Zoom Communications Inc. introduced Zoom Virtual Agent 3.0, adding an enhanced AI execution framework and new transparency and governance tools to automate multi-step customer service workflows across systems. Zoom reported internal results from implementing the latest updates in its own virtual agents, including a drop in its no-match rate for query understanding from 35% to 0%. On its billing team, Zoom said deflection rates increased from 0% to 30% in three months, saving more than 1,000 agent hours per month. Zoom also said additional capabilities, including multimodal LLM intelligence, continuous learning, and proactive outbound engagement, are expected to be generally available in Spring 2026.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Zoom Communications Inc. published the original content used to generate this news brief on February 24, 2026, and is solely responsible for the information contained therein.