Salesforce said more than 180 organizations have selected its Agentforce IT Service within four months of general availability. The company stated the product is built on the Salesforce Platform and offers a Slack-first, Microsoft Teams-ready experience, with support across Slack, Teams, email, web, and voice, and is designed to move customers from purchase to production in weeks. Salesforce also highlighted customer deployments and migrations, including CoolSys replacing a legacy ServiceNow implementation, Sunrun transitioning 750 service desk users and supporting 11,000 employees on the new platform, and Cornerstone adopting Agentforce IT and HR Service.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202602260800BIZWIRE_USPR_____20260226_BW414581) on February 26, 2026, and is solely responsible for the information contained therein.