Black Cat Complaint has released its September red and black list for corporate complaint handling, with data drawn from its platform reflecting companies' complaint resolution status.
As of the end of September 2025, the Black Cat Complaint platform has received nearly 29.54 million valid consumer complaints, with about 770,000 valid complaints filed in September alone.
To accurately and promptly display the complaint handling situations of different consumer sectors on the platform, the red and black list categorizes companies by industry and includes a "most关注领域排行榜" based on recent consumer events, providing consumers with more valuable reference information.
Key Issue: Vienna Hotels Negatively Address Room Sanitation Problems Recently, several consumers reported issues with room sanitation when staying at Vienna Hotels to the Black Cat Complaint platform. One consumer noted discovering cockroaches in their room; although the front desk stated that the room had been cleaned, the cockroaches were still present upon their return. After checking out, the hotel staff attempted to add the consumer on WeChat but failed to provide an effective resolution. Additionally, other consumers reported finding blood stains and shriveled insect bodies on their beds, with the hotel only offering room changes without adequately explaining or apologizing for the presence of blood and insects.
Black Cat Complaint September Industry Red and Black List Shared Services Black List: Wisdom Xlian, Guangyu Kesi Te Change, Yunma Technology, Youdian Yizhan, Wukong Fast Charge, Fujian Guoman Intelligent Technology, Hello, Xiaodian Technology, Xiudian, Laidian Red List: Monster Charging, Songguo Electric Bicycle, Street Charging, Soudian Shopping Platforms Black List: Taobao, Xianyu, Tmall, 1688, JD Mall, JD Home Delivery, Miaosuda Appliances, Zhongjia Rental Machines, Alibaba Business Assistant, Yetimall Red List: Xinyuehui Mall, Qianshanhui, Digua Rental Machines, Hangzhou Zaidao, Hangzhou Yueting, Aizhuji, Dingdong Buy Vegetables, Duty-Free Store, Tmall Supermarket, Caihuoxia Travel and Accommodation Black List: Shanghai Paifenle Network Technology Co., Ltd., Capital Airlines, Western Airlines, Shenzhen Airlines, Chengdu Airlines, AirAsia, Kunming Airlines, China United Airlines, Agoda, Okay Airlines Red List: Chengdu Ocean Business Travel, Ctrip Travel Service, Qunar, Yihai Rental Car, Shenzhou Rental Car, Tuniu, Jinjiang Star, Tuotu E Travel Entertainment and Lifestyle Black List: Power Circles, WeChat, Tencent, Fun Island, Qianniu, Ferris Wheel Ticketing, Weishang Album App, Galaxy Left Bank, Xiudong, QQ Red List: iQIYI, Yunxi Technology, Lizhi Cloud Services, Geshou Law Firm, Jia Kao Bao, Beijing Jingtian Kechuang, Knowledge Echo, Heyou Technology, Guangdong Bozhu Law Firm, Beijing Yuda Technology Education and Training Black List: Zhonggong Education, Duolingo, Shijiazhuang Xuedecai Education Technology Co., Ltd., Dongao Accounting Online, Shengshi Mingde Education, Hongen Literacy, Guangdong Zhonglian Wanjia Education, Shui Lingzi Dance, Chengdu Huisi Education, Akaso Foreign Teacher Network Red List: Henan Zhong'an Jianpei, Jiao Ge Pengyou E-commerce Academy, Qingcai Painting Education, Shifang Education, Yuan Tutor, Rehan Dance, Xueersi, Zhonglu Zhixue, Little Bear Art Class, English Daily Practice
Lastly, the platform reminds consumers that: Black Cat Complaint assists in resolving consumer disputes without any charges. Any entity charging fees in the name of the platform or its partners is fraudulent. Consumers are advised to be vigilant and report suspicious accounts to the official platform and the police.
After submitting a complaint on the Black Cat platform, the resolution will be managed through communication between the reported company and the consumer; the platform does not have customer service representatives reaching out to assist with refunds! Consumers are advised to use official channels when resolving disputes, avoiding third-party agencies or individuals offering refund services to prevent fraud. If scammed, please report to the police promptly.
Consumers can currently file complaints via: The "Black Cat Complaint" official website (https://tousu.sina.com.cn/) The "Black Cat Complaint" app (download from official app stores) The "Black Cat Complaint" mini programs (WeChat, Baidu, Alipay, Douyin)
If anyone discovers impersonating accounts, please send the information to the Black Cat official email: heimaotousu@vip.sina.com.
To prevent personal information leakage and scams, please note the following: 1. Before submitting a complaint, carefully check that no personal information such as names, contact details, addresses, order numbers, or tracking numbers is exposed in the complaint text or photo evidence. If images reveal private information, please edit or blur it beforehand. 2. Use official channels to resolve disputes, avoiding private messages or commenting areas suggesting alternative solutions or contacts, and do not casually add strangers via QQ or WeChat, especially those claiming, “pay for priority handling” or “special channels available for refund assistance.” 3. Do not disclose personal information like bank account numbers, passwords, ID numbers, or verification codes to strangers, and avoid transferring money via unknown QR codes or links to prevent scams. Report to the police when scammed. 4. Be cautious with international calls starting with "00" and do not readily trust the displayed name during the call. 5. Legitimate customer service from companies will process refunds through the original payment method. If requested to refund via QQ, Alipay, WeChat, or other non-standard methods, please be cautious to avoid disclosing personal information or engaging in transfer operations for "unfreezing fees," "verification fees," or "security deposits."
To better serve everyone, Black Cat Complaint is currently accepting complaints only related to disputes encountered during actual consumption. Thank you for your understanding and support.