智通财经APP获悉，投资公司Needham给予赛富时(CRM.US)“买入”评级和400美元目标价，该公司正在全球巡展活动中展示其人工智能代理Agentforce，Needham认为其向客户展示了"全面创新"。
分析师Scott Berg表示，“虽然Salesforce目前在五个产品类别中拥有实时代理，但客户服务占据了当前使用案例的87%，因此，Salesforce正在为客服代理添加排程和人力资源新功能。不过，大部分创新都致力于为代理创建真正的平台，包括增强的集成能力、多渠道/多模式服务以及改进的AI测试功能。特别是，我们认为新的AI反馈功能对于大规模优化代理至关重要。”
"新发布的测试中心和试点中的代理交互模块将进一步增强AI反馈循环，"Berg补充道。
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