Eric Young, the newly appointed Chief Technology Officer of Nubank, recently discussed the pivotal role of artificial intelligence in the company's expansion and the future of financial services during an episode of the Nu Videocast. Young emphasized AI's significant impact on Nubank's growth, noting its role in achieving a customer base of 122 million. He highlighted the integration of Hyperplane, acquired in 2024, and how next-generation language models can enhance financial services. Young aims to democratize access to AI-driven financial tools, akin to private banking services previously available only to the ultra-wealthy. With his background at companies like Amazon, Google, and Snap, Young likens Nubank's current phase to the early days of Amazon, emphasizing a customer-obsessed approach to innovation. Enhancing customer experience and international expansion through AI will be priorities in his role. The full episode can be watched at the original location, but unfortunately, the URL is not provided in the document.