Amazon Says AI Chatbots Aren't Taking Away Retail Customers
Dow Jones
3 hours ago
1750 ET - Amazon.com Chief Executive Andy Jassy doesn't think many consumers are shopping through AI chatbots. "Few customers are doing much shopping this way yet, as the experience is still not great, nor more convenient than coming to a retailer directly to research or one-click order," Jassy tells analysts. Some people have wondered if shopping through chatbots would siphon business away from Amazon's e-commerce platform, Jassy says, but this hasn't been the case. "The answer is 'no,'" he says.
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