Consumer complaint platform Hei Mao has released its April list highlighting company performance in handling consumer grievances. The data, sourced from the Hei Mao platform, reflects how effectively companies have addressed complaints.
By the end of April 2026, the Hei Mao platform had cumulatively received nearly 35.07 million valid consumer complaints. Companies had responded to over 26.54 million and resolved more than 22.51 million of these. In April alone, the platform received close to 900,000 valid complaints.
To provide more precise and timely insights into complaint handling across different consumer sectors, the list is categorized by industry. It also features a "Most Watched Sectors" list based on recent high-profile consumer issues, offering consumers valuable reference points.
Key Issue: Agoda Cancels Bookings Under False Pretenses Agoda, a travel booking platform, has been placed on April 2026's "Black List" for poor service in the Online Travel Agency (OTA) sector. This month, a consumer reported booking a hotel in Busan, South Korea, for May 2nd to 4th through Agoda. They paid and received a confirmation email. Later, the platform canceled the booking unilaterally, notifying the consumer only by email without a phone call or consent. Agoda cited hotel renovations and the consumer's supposed failure to respond within a timeframe as reasons. Upon investigation, it was found that the hotel was available for booking on dates before and after the period, with only the May holiday dates showing as sold out. The platform's claim of renovations appears fabricated, raising concerns of potential consumer fraud.
Hei Mao's April Industry Red and Black Lists: Shared Services Red List (Good Performance): Monster Charging, Pinecone E-Bike, Jiedian, Soudian, Chengke Zhishang (Chengdu), Jubao Charging, Beidian, Sudianba. Black List (Poor Performance): Guangyu Kester Battery Swap, Zhihui Xiaolian, Roadbit, Daha Chuxing, Xiudian, Xiaodian Technology, Yuekuai Flash Charge, Nanguaxia, Hello Inc., Laidian.
Shopping Platforms Red List: Qianshanji, Huigoubang Mall, Shanchao Technology, Xinyuehui Mall, Nanjing Hecheng Network, Hangzhou Zaidao, Aizuji, Tmall Supermarket, Dingdong Maicai, Haitao Duty-Free Shop. Black List: Taobao Mall, Xianyu, Tmall, 1688, Paijitang, Alibaba Business Advisor, JD Daojia, Miaosuda Appliances, JD Mall.
Travel, Transport, and Accommodation Red List: Feiyue Yidengji, Qingdao Haiyunduan, Qunar, Ctrip Travel Services, eHi Car Rental, Chengdu Ocean Business Travel, CAR Inc., Buding Leasing, Tujia Homestay, Jinjiang Inn. Black List: Capital Airlines, Shenzhen Airlines, West Air, Chengdu Airlines, AirAsia, Vienna Hotels, Okay Airways, Changan Airlines, Agoda, Suparna Airlines.
Entertainment & Lifestyle Red List: Shenzhen Youshu Zhihui Technology Co., Ltd., Jiakao Baodian, Lizhi Yunfu, iQiyi, Heyou Technology, Guangdong Fuqi Law Firm, Yunxi Technology, Tietie, Youmix, Gexun Law Firm. Black List: WeChat, Ocean Engine, Fenwanda, Lefit Sports, Fengjun Culture, Tencent, Chengdu Suojiansuode Technology Co., Ltd., Yinhe Zuolian, Yetimall, Mitako Xiatao.
Education & Training Red List: Lihua Education, Shifang Education, Lizhi Weike, Henan Zhong'an Jianpei, Dingdian Caijing Network Media Co., Ltd., Xueersi, Rehan Dance, Yuanfudao, Qiantang Education, Suzhou Tongchong Information Technology. Black List: Zhonggong Education, Duolingo, Nayun Culture, Shenting Education, Zhengzhou Jumuxinghang Education, Acadsoc, Dong'ao Accounting Online, Guangzhou Kongge Shengshi Education Consulting Co., Ltd., Jiangsu Baixiaoxuan Education, Zhengzhou Zhongke Network Technology.
Finally, Hei Mao reminds consumers: The Hei Mao platform assists consumers in resolving disputes free of charge. Any party claiming to be the official platform or a partner and charging fees to resolve complaints is engaging in impersonation or fraud. Consumers should remain vigilant and promptly report such accounts to the official platform and the police. After filing a complaint on the Hei Mao platform, the involved company will contact the consumer directly. Hei Mao platform staff will not proactively contact users to assist with refunds. Consumers are advised to use official channels to resolve disputes and not to trust third-party agencies or individuals offering refund services to avoid scams. Report any fraud to the police immediately.
Official channels for filing complaints are: The Hei Mao official website (https://tousu.sina.com.cn/) The Hei Mao mobile app (download from official app stores) The Hei Mao mini-program (available on WeChat, Baidu, Alipay, Douyin) To report impersonation accounts, send details to the official Hei Mao email: heimaotousu@vip.sina.com
To prevent personal information leaks and scams, please note: 1. Before submitting a complaint, carefully check if your text or image evidence reveals private information like your name, contact details, address, order number, or tracking number. Hide or blur such information in images. 2. Use official channels to resolve disputes. Do not trust contact methods or individuals claiming to be staff provided via private messages or comments on the platform. Avoid adding strangers on QQ or WeChat. Be especially wary of claims like "payment ensures priority handling" or "special channels for refunds." 3. Do not provide strangers with your bank card number, password, ID number, verification codes, etc. Do not transfer money via QR codes or unverified links. Report fraud to the police immediately. 4. Be cautious of calls from overseas numbers starting with 00. Do not trust caller ID names. 5. Official company customer service will process refunds through the original payment channel used by the consumer. Be wary if asked to use other methods like QQ, Alipay, WeChat, or specific website links for refunds. Avoid providing personal information or making transfers for "unfreezing fees," "verification fees," or "deposits."
To focus resources and serve users better, the Hei Mao platform currently only accepts complaints related to actual consumer transaction disputes. Your understanding and support are appreciated.