Lyft周四表示，已与AI初创公司Anthropic达成合作，为该打车平台的客户服务增加人工智能工具。该模型已帮助将客户服务的平均解决时间缩短了87%，每天可解决数千个客户请求。该公司表示，正在努力首先尝试使用人工智能助手解决客户的问题，然后在需要进一步帮助时引导他们联系人工客服。
Lyft平台执行副总裁Jason Vogrinec表示，我们将人工智能视为提高运营质量和效率的机会，而不是减少员工人数的机会。
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