The Black Cat Complaints platform has released its January report on corporate complaint handling, detailing companies' performance in resolving consumer disputes. The data, sourced exclusively from the Black Cat platform, reflects the resolution status of complaints filed by consumers.

As of the end of January 2026, the Black Cat Complaints platform had cumulatively received nearly 32.74 million valid consumer complaints, with approximately 790,000 new valid complaints filed during January.

To provide a more precise and timely overview of complaint handling across different consumer sectors, the monthly report features industry-specific rankings. It also includes a "Most Watched Sectors" list based on recent consumer hotspots, offering valuable reference points for shoppers.

**Key Issue: Laomiao Gold Accused of Hiding Weight and Denying Refunds** Recently, a consumer reported on the Black Cat Complaints platform that when purchasing gold jewelry from Laomiao Gold, the store staff did not disclose the weight of the items at any point during the transaction. After the purchase, the consumer discovered that the actual value of the gold did not match the amount paid. When attempting to return the items for a refund, the consumer was refused by Laomiao Gold, which cited a "no return after sale" policy for fixed-price gold items. The company only offered an unreasonable compensation plan. Currently, Laomiao Gold's response rate on the platform over the past 30 days is 0%.

**Black Cat Complaints January Industry Rankings**

**Shared Services** * Poor Performers (Black List): Guangyu Kester Battery Swap, Zhihui Xiaolian, Yunma Technology, Hello, Xiaodian Technology, Xiudian, Yuekuai Flash Charge, Wukong Quick Charge, Nanguaxia, Laidian * Top Performers (Red List): Monster Charging, Jiedian, Songguo Electric Bicycle, Beidian, Soudian, Jubao Charging

**Shopping Platforms** * Poor Performers (Black List): Taobao Mall, Xianyu, Tmall, 1688, Alibaba Business Advisor, JD Mall, Jitang Device Rental, JD Daojia, Yishou, Zhongjia Device Rental * Top Performers (Red List): Xinyuehui Mall, Qianshanji, Digua Device Rental, Shanchao Technology, Aizuji, Hangzhou Zaidao, Tmall Supermarket, Dongfang Fuli Wang, Haitao Duty-Free Shop, Zhenxingou

**Travel, Transport, and Accommodation** * Poor Performers (Black List): Capital Airlines, West Air, Shenzhen Airlines, Chengdu Airlines, Sunan Ruili Airlines, Kunming Airlines, China United Airlines, Anma Travel, Beibuwan Airlines, Okay Airways * Top Performers (Red List): Feiyue Yi Boarding, Chengdu Haiyang Business Travel, Qingdao Haiduanduan, Four Seasons VIP, Ehi Car Rental,神州租车 (Zhongzhou Car Rental), Chengdu Yixing Business Travel, Jinjiang Inn, Wukong Car Rental

**Entertainment & Lifestyle** * Poor Performers (Black List): WeChat, Quanmin K歌 (Karaoke), Lekesports, Weishang Album App, Tencent, QQ, Guangxi Yiqikan Culture Media, Mitako Xiatao, Chaimi Life Home Services, Microsoft * Top Performers (Red List): Shenzhen Youshuzhihui Technology Co., Ltd., Lizhiyun Service, iQiyi, Jiakaobaodian, Tietie, Yunxi Technology, Miantu Technology, Sichuan Lianzhicheng Law Firm, Sichuan Zihao Law Firm, Guangdong Tianchen

**Education & Training** * Poor Performers (Black List): Zhonggong Education, Duolingo, Nayun Culture, Zhengzhou Ju Mujingxing Education, Chumenwenwen, Mita Online, Acadsoc, Shijiazhuang Xuede Zhishang Education Technology Co., Ltd., Shenzhen Guoda Internet Education, Dongao Accounting Online * Top Performers (Red List): Beifuli Family Education, Henan Zhong'an Jianpei, Lihua Education, Niukou Family Education, Fenbi Civil Service Exam, Yuanfudao, Gaotu Classroom, Yuan Programming, Zuoyebang

Finally, Black Cat Complaints reminds all consumers: The platform assists consumers in resolving disputes free of charge. Any entity claiming to be the official platform or a partner and requesting payment to resolve a complaint is engaging in impersonation or fraud. Consumers should remain vigilant and promptly report such accounts to the official platform and the police.

After a complaint is filed on the Black Cat platform, the dispute resolution process involves direct communication between the complained-about company and the consumer. The Black Cat platform will not have customer service representatives proactively contact users to assist with refunds. Consumers are advised to use official channels to resolve disputes and not to trust third-party organizations or individuals offering proxy refund services to avoid being scammed. Victims of fraud should report it to the police immediately.

Official channels for filing complaints are: * The Black Cat Complaints official website * The Black Cat Complaints mobile app (download only from official app stores) * The Black Cat Complaints mini-program (available within WeChat, Baidu, Alipay, and Douyin)

To report impersonator accounts, send the account information to the official Black Cat email address.

To prevent personal information leakage and scams, please note the following precautions: 1. Before submitting a complaint, carefully check the text and image evidence to ensure it does not expose personal information such as your name, contact details, address, order number, or tracking number. If submitted images contain private information, obscure or redact them beforehand. 2. Use official channels to resolve disputes. Do not trust dispute resolution methods, contact information, or accounts claiming to be staff provided via private messages or comments on the platform. Avoid adding strangers via QQ or WeChat, and be especially wary of claims like "payment guarantees priority handling" or "special channels for processing refunds." 3. Do not provide strangers with your bank card number, password, ID number, verification codes, or other sensitive information. Never transfer money via QR codes or unverified links. If scammed, report it to the police immediately. 4. Be highly cautious of calls from numbers starting with "00" (often international) and do not easily trust the displayed caller name. 5. Legitimate company customer service will process refunds through the consumer's original payment channel. If asked to receive a refund via QQ, Alipay, WeChat, website links, or other unusual methods, be vigilant. Avoid providing personal information or making transfers for "unfreezing fees," "verification fees," or "security deposits."

To concentrate resources and efforts on better serving users, Black Cat Complaints currently only accepts complaints related to disputes encountered during actual consumer transactions. Your understanding and support are appreciated.