英国竞争与市场管理局（CMA）已发布指令，要求票务平台StubHub向消费者退还总计超过59万英镑的款项。根据该指令，平均每笔交易的赔付金额预计约为10英镑。
此次退款源于CMA对StubHub商业行为的调查。监管机构发现，该平台在向消费者展示票价时，未能清晰、及时地披露所有附加费用，导致消费者在结账时面临高于预期的总支付金额。CMA认定，这种做法违反了消费者保护法规。
StubHub现已同意执行退款计划。受影响的消费者预计将自动获得赔付，无需主动提出申请。此次行动是CMA持续致力于确保票务市场公平透明、保护消费者权益的一部分。监管机构强调，企业必须在交易过程中提前、明确地告知消费者所有费用，避免误导性定价行为。
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