亚马逊与通信巨头Vonage达成战略合作，将亚马逊Nova Sonic语音转语音基础模型集成至Vonage语音API平台。此次技术融合使企业能够在电话系统、WebRTC及移动应用等多渠道部署实时响应的自然拟人语音代理，标志着客户服务领域迎来智能化变革。
该解决方案预计在纽约AWS峰会上正式亮相，其核心价值体现在三大维度：其一，通过智能语音代理简化企业客服系统升级路径，实现传统语音系统的现代化改造；其二，利用AI语音交互技术显著提升客户体验，企业可获得可量化的满意度提升和运营效率增益；其三，集成多语种通信能力，帮助企业无障碍对接全球多元化客户群体。
此次技术整合依托Vonage母公司爱立信的通信基础设施与亚马逊云科技的计算能力，为企业构建了端到端的智能语音交互生态。部署该技术的企业可动态调整语音代理的响应策略，在降低呼叫中心运营成本的同时，实现客户转化率的最大化。
值得注意的是，该平台支持语音对话的实时情绪分析功能，系统能够根据对话情境主动调整交互策略。这种情境感知能力结合多轮对话管理机制，使AI语音代理在复杂业务场景中展现出类人化的服务能力，为金融、零售等高频客服行业提供数字化转型新引擎。
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