On December 8, it was announced that Shenyang's 12345 Government Service Convenience Hotline achieved an outstanding score of 97.29 in the CCSO "Call Center Service Quality and Operation Management Standards" evaluation, earning the L4-Benchmark Level designation.

The CCSO standards were developed under the guidance of the Ministry of Industry and Information Technology, with contributions from industry experts across telecommunications, financial services, and consulting sectors. It is the first ministerial-level industry standard for customer contact centers in China and the only operational management benchmark for communication service quality under the ministry.

The evaluation assessed six key areas: top-level design, hotline management, operational mechanisms, training and quality management, service operations, and data governance, covering 394 scoring indicators. Achieving the L4-Benchmark Level reflects Shenyang 12345's significant progress in service standardization, refined management, intelligent operations, and user-friendly experiences.

This recognition underscores the hotline's commitment to a "people-centered" service philosophy, continuous process optimization, and platform capability enhancement.