爱立信旗下子公司Vonage已与亚马逊云服务(AWS)达成战略合作，将AWS的Amazon Nova Sonic技术整合至Vonage Voice API平台。这一创新集成旨在通过部署实时、自然语音的AI代理，大幅提升企业在多渠道沟通中的客户互动体验和运营效率。合作成果将于2025年7月16日在纽约AWS峰会上正式亮相。通过融合Vonage通信API与Amazon Nova的先进人工智能，企业可简化智能代理的采纳流程、升级传统语音系统，并借助多语言支持和AI对话平台显著增强客户满意度。
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