全球信息技术服务巨头高知特（CTSH）宣布与领先的可再生能源企业SmartestEnergy达成战略合作，将全面重构其员工IT支持服务体系。此次合作旨在通过革新一线与二线IT支持功能，显著提升员工体验及运营效能。
高知特将着力打造可扩展的全渠道无缝服务体验，重点优化三大核心环节：重构服务流程体系、提升在线聊天渠道使用率、缩短技术支持响应周期。值得注意的是，双方将在合作中探索集成生成式AI解决方案，以此强化决策效率并精准对接SmartestEnergy的战略发展目标。
这项战略协作有力支撑了SmartestEnergy的双重使命：既协助商业客户实现净零排放的能源转型，又加速推进其全球化扩张计划。通过智能化IT支持系统的升级，合作伙伴将共同构建更敏捷的能源行业数字化支持范式。
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