As a consumer service platform under SINA Corp, Hei Mao Complaints has leveraged the big data resources of SINA and Weibo since its inception to build a bridge between consumers and businesses, efficiently resolving consumer disputes.

To further advance the protection of consumer rights, extending safeguards from "post-purchase mediation" to "pre-purchase prevention," and to help consumers avoid risks during the decision-making stage, the platform has officially launched version 3.5.0 of its client. This update introduces the AI shopping risk avoidance assistant "Take a Glance." Utilizing the platform's vast database of genuine consumer complaints and AI-powered analytical technology, it provides a free "search-to-avoid" consumer risk early-warning service.

The newly launched "Take a Glance" AI system achieves a service upgrade through three core functional breakthroughs:

First, it offers big data insights into consumer risks. "Take a Glance" deeply integrates the platform's complaint case data. Users can input keywords related to products, services, consumption scenarios, or company names (such as gold, train tickets, or food delivery). On the search results page, alongside individual complaint details, an AI-generated summary based on the massive volume of real complaints on the Hei Mao platform is displayed. This summary accurately identifies common risk points associated with the search, generates a consumer risk report, and clearly highlights core consumer grievances like "concealing weight," "bundled consumption," and "false advertising," making potential risks transparent. By the end of 2025, the total number of various disputes and complaints reported by consumers on the Hei Mao Complaints platform had reached nearly 32 million. This wealth of "real-user experiences" gives the platform a natural consumer alert function.

Second, it provides personalized risk-avoidance tips. Based on the user's specific search intent, "Take a Glance" offers customized "risk-avoidance guides." The system not only provides risk warnings but also highly practical solutions: - Verbal Guidance: For specific scenarios (like purchasing fixed-price gold), the system advises users on what questions to ask sales staff (e.g., "Please clearly state the weight and allow a re-weighing"), helping to expose persuasive sales tactics. - Evidence Preservation Suggestions: Drawing from past successful user mediation cases, it automatically generates a checklist for gathering evidence (such as "keep a video of the weighing process," "request handwritten promises on the warranty card"), empowering users to take the initiative before making a purchase.

Third, it enables real-time interactive intelligent alerts. Powered by artificial intelligence, "Take a Glance" achieves efficient 7x24 hour responsiveness. After a user enters a search term, the system's average response time is under three seconds. Furthermore, this feature is seamlessly integrated with the Hei Mao Complaints platform data, creating a complete "search-to-avoidance" chain. Users no longer need to sift through countless complaints; the system immediately presents refined risk points and avoidance suggestions, quickly answering critical consumer decision-making questions like "What are the potential pitfalls?"

Against the backdrop of increasingly diverse consumption methods and scenarios, the Hei Mao Complaints platform has consistently strived to provide more comprehensive services to consumers through product upgrades and feature enhancements since its launch.

Looking ahead, the platform will continue to explore the potential value of its genuine complaint data, breaking the singular boundary of "post-purchase mediation" to build a full-process consumer service system covering "pre-purchase risk warnings, in-process decision support, and post-purchase dispute resolution." It is committed to transforming the real dispute data of some consumers into a "risk-avoidance guide" for many more, enabling every consumer to attain accessible peace of mind and truly achieve "worry-free consumption."

Finally, Hei Mao reiterates this important reminder to all consumers: Hei Mao Complaints does not charge any fees for helping consumers resolve disputes. Any entity claiming to be the official platform or a partner and requesting payment to resolve a complaint is engaging in impersonation and fraud. Consumers are urged to remain vigilant, promptly report such accounts to the official platform, and contact the police.

After filing a complaint on the Hei Mao platform, dispute handling involves direct communication between the complained-about company and the consumer. Hei Mao platform staff will not proactively contact users to assist with refunds! Consumers are advised to use official channels to resolve disputes and not to trust third-party agencies or individuals offering paid mediation services to avoid being scammed. If encountering fraud, please report it to the police immediately.

The current official channels for submitting complaints are: - The Hei Mao Complaints official website (https://tousu.sina.com.cn/) - The Hei Mao Complaints client (please download from official app stores) - The Hei Mao Complaints mini-program (available on WeChat, Baidu, Alipay, Douyin, Kuaishou, and DingTalk)

If you discover impersonator accounts, please report the account information to the official Hei Mao email: heimaotousu@vip.sina.com