1220东部时间 - 美国航空的首席执行官罗伯特·艾索姆在与分析师的电话会议中表示，该公司正积极利用忠诚度计划以赢回客户，尤其是在竞争激烈的市场中。他提到，第三季度活跃的AAdvantage账户增加了7%。其中，从芝加哥的注册增长最为显著，因为该地区面临着来自联合航空的激烈竞争，AAdvantage账户在此增长了20%。他表示，忠诚度会员的参与度更高，相较于非会员，他们生成的收益也更高。此外，忠诚度会员还是高端舱位需求的主要推动力，而美国航空公司现在正依赖这一点，因为经济舱需求相对滞后。（dean.seal@wsj.com）
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