Recently, a guest named Mr. Hu (pseudonym) checked into the "Skyline View Suite" at the Four Points by Sheraton Chengdu Chunxi Road. Upon entering the bathroom, he was met with a nauseating scene: more than 30 live flying insects densely covered the walls, their bodies visibly squirming. He immediately contacted the hotel, but the duty manager only offered a verbal apology and proposed compensation of 10,000 loyalty points and a box of tea. Mr. Hu claims to have been a Marriott Bonvoy member for seven years, having now reached Titanium Elite status, and had great trust in the brand. He specifically chose to stay at the hotel on his birthday, using his points to book the suite for five nights, never expecting such poor hygiene standards. It was found that the "Skyline View Suite" he stayed in typically costs approximately 1,400 to 1,600 yuan per night. Dissatisfied with the hotel's response, Mr. Hu contacted the Marriott Group directly. However, the group stated that it could not enforce actions on the individual hotel; if the hotel was uncooperative, it could "not guarantee member rights and benefits." The final resolution offered was merely additional points compensation. The phenomenon of "high price, low quality" in the accommodation sector has become increasingly common. When travelers encounter issues like "substandard hygiene" or "perfunctory service," what strategies and rights-protection methods should consumers employ to effectively defend their legitimate interests? Nowadays, when consumers choose upscale accommodations, they seek not only comfort in hardware facilities but also a clean, sanitary living environment and service quality that matches the price point. On the Black Cat Complaints platform, grievances related to poor hotel hygiene, bad service, and hotels handling issues dismissively are far from rare. On the Black Cat Complaints platform, one consumer who booked and stayed at the Yunyi Hotel through Ctrip reported a strong, pungent sour odor in the room. Even after running the exhaust fan and leaving the door open for nearly an hour to air it out, the smell persisted. When using the bathroom toilet, they discovered it contained urine left by the previous guest. After reporting the issues immediately to the front desk, the consumer was informed that no other rooms were available for a switch, no cleaning staff were on duty at the time, and the hotel merely provided a bottle of air freshener as a dismissive solution. Through the platform's persistent follow-up and supervision, the complaint received active attention. Ultimately, Ctrip's customer service intervened promptly, and the merchant provided corresponding compensation. Accommodation is an essential part of travel planning, and its quality significantly impacts the overall experience. When planning a stay, consumers can use several techniques to filter options. If the experience falls short, there are also effective methods to uphold one's rights. Here are some tips to avoid pitfalls in accommodation consumption. When booking, carefully screen options. Prioritize chain brands or accommodations with ratings above 4.5 (based on over 100 reviews). Pay close attention to recent negative reviews, specifically looking for frequent keywords like "poor hygiene," "bad service attitude," or "major discrepancy from photos." Use mapping apps to verify the exact location, avoiding properties in remote areas or those adjacent to highways and construction sites. Upon check-in, conduct a quick inspection. Examine hygiene by lifting the bedding to check if linens have been changed, and inspect bathroom corners and glasses for stains. Test facility functionality, including air conditioning, hot water, and Wi-Fi, and ensure door locks and security chains work properly. Check for safety hazards, such as hidden cameras, with particular attention to smoke detectors and power outlets. Pay attention to detailed terms and conditions. Read the check-in instructions carefully, focusing specifically on cancellation policies for strictness, whether additional cleaning fees or deposits are charged, and if there are special rules regarding check-out times. If problems are found, immediately take photos or videos as evidence and contact the front desk to request a room change or discuss cancellation. For late-night arrivals, choosing a hotel with a 24-hour front desk is advisable to avoid being unable to check in. Maintain rational judgment. Be highly cautious if the price is significantly below the market average and the reviews are vague. Safety and hygiene should always be the primary considerations. Here is how to protect your rights if the accommodation experience is unsatisfactory. First, negotiate directly with the hotel and report the issue to the booking platform. Address problems on-site with hotel staff, presenting reasonable demands such as a refund, room change, financial compensation, or a written apology. Record the entire conversation, clearly state the hotel's failure to meet hygiene obligations, request a specific solution, and note the responsible manager's details. If the booking was made through platforms like Ctrip, Qunar, or Fliggy, simultaneously file a complaint with the platform, submit evidence, state your demands, and leverage the platform's mechanisms to prompt the hotel to act. Seek help from third-party complaint platforms. Utilize public, transparent enterprise-linked platforms like the Black Cat Complaints app or mini-program to submit a grievance. Clearly describe the hotel's basic information, the reason for the complaint, and your demands, and upload comprehensive evidence, including photos, videos, payment receipts, and communication records. As a consumer service platform under Sina, Black Cat Complaints possesses media and public oversight attributes, which can effectively encourage merchants to respond and resolve issues proactively. Dial the 12315 hotline or use its online platform. Call 12315 or log in to the national 12315 platform to file a complaint, explicitly stating the hotel's violations and your specific demands, and wait for investigation and handling by market supervision authorities. Contact consumer associations or consider legal action. File a complaint through the local consumer association hotline or the China Consumers Association website, allowing a third-party mediator to intervene and help secure your legitimate rights. For cases involving significant financial loss, egregious hotel conduct, or physical harm, compile a complete evidence chain and consider filing a lawsuit to demand compensation, apologies, or other civil liabilities. Whether it's a high-end hotel or a standard homestay, businesses must adhere to basic hygiene standards, fulfill their service promises, and protect consumers' fundamental rights. When facing unfair treatment, consumers should remember the principle of "preserve evidence + assert rights reasonably." This approach not only ensures unscrupulous businesses are held accountable but also contributes to the more standardized and orderly development of the accommodation industry.