As the Lunar New Year approaches, a time for family reunions, it also marks a peak period for public health needs. In response to the "Healthy China" initiative and to ensure continuous access to medical and health management services during the holiday, PA GOODDOCTOR (01833) launched the "Spring Festival Health Protection" service guarantee campaign on February 9th. Leveraging its integrated service network covering online, in-hospital, at-home, and corporate channels, the company has introduced three major service categories and nine specific initiatives. This effort demonstrates corporate responsibility by providing round-the-clock, comprehensive health protection for millions of people across the nation.
Professional medical consultations remain available throughout the holiday, addressing the common challenges of seeking medical care and obtaining medication. To tackle the issues of difficult access to doctors and medication hassles, PA GOODDOCTOR has consolidated high-quality online and offline resources. This enables swift diagnosis for minor ailments, standardized management for chronic conditions, and precise referrals for serious illnesses. Family doctor teams are available online 24/7, responding within 30 seconds to provide consultations and home delivery of medicines. Connections to specialist doctors can be made within three hours for accurate handling of complex medical needs. PA Health (Testing) Centers in 11 cities, including Shanghai and Guangzhou, will operate as usual, offering professional health screenings and report interpretation services. Furthermore, a "Price Match Guarantee" for medications has been introduced, committing to no price hikes and offering refunds for price differences found within seven days, ensuring users' peace of mind regarding medication costs.
Warm health关怀 continues without interruption, conveying caring health support. PA GOODDOCTOR extends its关怀 to workers who remain on duty during the holiday and their families through the "Health Care for 100 Enterprises" initiative. This provides medical support such as health lectures and specialized screenings. For elderly individuals staying at home, dedicated care teams are available 24/7 to assist with health management and medical visits. Special home visit activities have been organized for senior citizens. For example, a 95-year-old grandmother in Shanghai received considerate services, including a home health check, medication cabinet organization, and a safety inspection of her home equipment. A doctor also provided dietary advice for managing chronic conditions, allowing her entire family to enjoy a secure holiday.
Health maintenance and rejuvenation services are also available to help prevent "post-holiday syndrome." Grounded in the philosophy of preventive care, PA GOODDOCTOR offers targeted health management plans. Testing centers in 11 cities are providing "Vitality Revival" service packages to help users quickly restore their health. For users managing chronic conditions, a fat-reduction check-in activity has been launched, with AI health managers providing ongoing dietary guidance throughout the holiday, promoting a healthy lifestyle for all.
A representative from PA GOODDOCTOR stated that the Spring Festival service guarantee is both a test of the platform's operational capabilities and an important demonstration of its social responsibility. By integrating online and offline services, combining medical and wellness care, and unifying prevention and treatment across all scenarios, the company aims to meet diverse health needs during the holiday with professional services. This ensures that every family can enjoy convenient, timely, and affordable quality health services during the Lunar New Year.