On August 10, inside the courtyard of No. 11 Mojia Street in Xining's Chengzhong District, several elderly residents were chatting after returning from grocery shopping. "Take it easy, Uncle Li, no rush. Our new elevator is very stable now." "Indeed, before, whenever the elevator made a noise, my heart would jump. But now, with a free replacement, going up and down feels much more reassuring."

Just a few months ago, this elevator had been a major headache for all 64 households in the building. "Previously, the elevator would break down constantly. Sometimes the door would open for ages without closing, and other times it would suddenly drop a floor, making your legs go weak," recalled resident Mr. Zheng, still shaken by the experience.

Building No. 11 on Mojia Street was constructed in 2006, and the 20-year-old elevator was plagued by frequent issues like abnormal noises, inaccurate floor stops, and sudden halts. Faced with the urgent concerns of the residents, the Cangmen Street Party Working Committee swiftly activated a "five-party coordination" mechanism. This involved the Chengzhong District Urban and Rural Construction Bureau, the Market Supervision Administration, the Housing Management Department, the community, homeowner representatives, and special equipment inspection agencies. After two dedicated coordination meetings, not only was funding secured, but the elevator was also replaced for residents free of charge. During the construction period, volunteers from the street's "Colorful Pioneer" service team proactively took on errand-running and proxy services for elderly residents.

"Furthermore, the relevant departments will create a log for elevators in the area that have been in use for over 15 years and experience frequent failures, with plans to replace them by 2027," said Duan Yi, a property specialist from the Cangmen Street office. This transformation, from a single elevator upgrade to a comprehensive improvement of property services across the entire jurisdiction, is built on the "Five Ones" property enhancement project, a key initiative by the Cangmen Street Party Working Committee to tackle grassroots governance issues.

Not long ago, problems like unclear property fees, cold homes in winter, and unaddressed repairs to public facilities left residents frustrated. To solve these urgent issues, the street's Party Working Committee established a "five-party coordination" mechanism involving the street committee, community party organizations, property companies, homeowner committees, and various functional units. This system aims to address problems arising between residents and property management by forming dedicated teams for each issue, ensuring problems are resolved overnight, rectifications are completed within a week, and results are tangible.

Courtyard No. 3 on Cangmen Street is an older community with 214 households. Previously managed by the original work unit, it suffered from poor sanitation, uncleaned stairwells, and chaotic vehicle parking. Last year, after Qinghai Yanding Property Management Co., Ltd. took over, the street Party Working Committee set strict rules, implementing a "close-monitoring" management approach. Now, the property company staff clean the 18 building stairwells daily, resulting in a clean and tidy environment. They have also pruned trees and planted greenery in the gardens. Additionally, parking spaces were organized and new ones added, alleviating the residents' parking difficulties. To tackle the long-standing issue of smoke and oil from shops and blackened walls, the property company, along with the street and community, conducted a concentrated clean-up, restoring the building walls to their original state.

What surprised residents even more was the property company's decision to repurpose an idle room in the community. "Have you heard? The empty room in the compound is being renovated. It's going to be a daycare center soon." "That's great! Now children from dual-income families will have a place to go at noon. It's a real relief." Residents are eagerly watching the nursery's development. As the community improves day by day, residents are more proactive in paying their property fees, which have now reached a 75% collection rate. "We will closely cooperate with the street's 'Five Ones' property enhancement project and use our solid services to build this community into a happy home," said Wang Peng, manager of Qinghai Yanding Property Management Co., Ltd.

"Residents' dissatisfaction with property management often centers on finances, heating, and public benefits," said Duan Yi. The street Party Working Committee understands that to gain the public's trust, they must be transparent. Designating Courtyard No. 3 on Cangmen Street and the South Zone of Xiadu Jiayuan as pilot communities, the street held 16 "five-party" joint meetings to establish rules. All fee items, standards, and every income and expenditure are now disclosed quarterly through both the community bulletin board and owner WeChat groups. Simultaneously, property companies signed service commitment letters, and homeowner committees signed commitment letters for standardized performance, serving residents with concrete actions.

Residents of the South Zone of Xiadu Jiayuan used to dread winter due to inadequate indoor temperatures, with repair calls often going unanswered or unresolved. The street Party Working Committee imposed a "hard rule" on the property company: respond to repair calls within 30 minutes, inspect every household's filters and pipe valves, and leave no corner unchecked. The property company conducts weekly phone follow-ups, and community staff perform unscheduled spot checks. Daily temperature readings are recorded in a log, with each entry traceable. Resident Mr. Zhang laughed, "This winter, we no longer have to worry about the heating not being warm enough."

"Today, the 'five-party' joint meetings in the two pilot communities have become routine. Property and owners have signed a two-way commitment letter. Previously, residents would chase us with complaints; now we actively chase after problems. The 'Hailiang experience' isn't copied blindly but is tailored to each community's actual conditions, taking steady steps to get things done for the people," Duan Yi concluded.