IBM与全美零售商联合会研究揭示新趋势:人工智能在购物前重塑消费者决策,品牌与零售商积极应对变革

美股速递
Jan 07

根据IBM与全美零售商联合会(NRF)最新发布的联合研究,人工智能技术正从根本上改变消费者的购物决策模式。研究显示,超过三分之二的消费者在正式进入购物流程前,其品牌偏好、产品选择等关键决策已受到AI推荐系统的影响。

这一趋势迫使品牌方和零售商重新评估传统营销策略。通过分析海量用户行为数据,AI能够精准预测消费需求,甚至引导消费者形成尚未被明确表达的潜在需求。面对这种"决策前置化"现象,企业需构建更智能的供应链系统和个性化营销方案,才能在竞争中获得先机。

研究还指出,成功融合AI技术的零售商其客户转化率平均提升27%,而未能及时转型的企业则面临客户流失风险。专家认为,这场由AI驱动的消费革命将重塑零售行业格局,人机协作的智能决策体系或将成为未来零售业的标准配置。

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