Lenovo Communication Services Issues Statement: Hozon Auto's Unpaid Service Fees Create Significant Pressure, Nezha Vehicle Owners Can Purchase Data Plans Independently

Deep News
Sep 11

Recently, multiple users received text messages signed by Hozon Auto, stating that "Lenovo Communication Services will gradually cease providing connected vehicle data services for Nezha automobiles," requiring users to bring their Nezha smart keys and purchase data plans for their vehicle systems independently.

In response, the "Lenovo Communication Services" WeChat official account issued a "Statement Regarding Service Suspension Due to Outstanding Fees for Hozon's Connected Vehicle Data Services" today. The statement noted that "Due to operational issues, Hozon Auto has consistently failed to pay our company's related service fees on time. Despite months of communication and negotiation, we have been unable to reach an agreement on fee payment, creating significant cost pressure for our operations and posing substantial risks to service guarantees for vehicle owners."

Lenovo Communication Services stated: "In accordance with relevant laws and our contractual agreements with Hozon, starting this month, all vehicles with outstanding fees will gradually trigger automatic service suspension. Meanwhile, responding to the needs of vehicle owners, Lenovo Communication Services will launch the 'Nezha Owner Data Protection Plan' to fully ensure continued data services for Nezha vehicle owners. Starting immediately, you can purchase data services through the [Lenovo Connected Vehicle] official account/mini-program."

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