交通运输新业态协同监管部际联席会议办公室组织对高德打车进行了约谈。约谈指出了高德打车对合作网约车平台管理不到位、压低运价、应急处置不当等突出问题，并要求高德打车立即落实约谈要求，深刻反思，采取针对性措施，确保全面整改到位，切实维护司机群体合法权益。
约谈要求，一是强化合作网约车平台监督管理。进一步健全企业经营决策机制，强化聚合服务管理。督促合作平台企业保持经营策略相对稳定，加强价格、收入异常波动等监测预警。认真落实降抽成（收费）公开承诺，保障司机合理收入。
二是规范平台经营行为。加强对接入网约车平台、车辆和司机的审核管理，持续提升合规化水平。加强订单溯源监测管理，防止订单层层转卖、层层抽成。
三是保障司机合法权益。畅通诉求表达渠道，快速响应处置司机反映的各类诉求和问题。依法落实首问负责和先行赔付责任。
四是强化运营安全监管。加强交通安全管理，教育引导从业人员安全守法驾车。提高司机安全驾驶和应急处置能力，全力做好春运安全生产和服务保障工作。
五是加强司机关心关爱。联合开展“送温暖”活动，不断完善服务保障措施。加强春运春节期间司机群体关心关爱，持续改善工作条件和从业环境。
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