Aurora Mobile's movie ticket service has been listed on the 2025 entertainment ticketing blacklist released by the consumer complaint platform HeiMao. The company received a zero response rate to consumer complaints. On the HeiMao platform, disputes involving Aurora Mobile's movie ticket service primarily revolve around difficulties in obtaining refunds, price discrepancies, and inadequate customer service. As a third-party movie ticketing service provider, Aurora Mobile attracts customers through discount coupons on platforms such as Douyin, but the actual consumer experience often falls short of promotional claims.

HeiMao recommends that consumers consider Aurora Mobile's movie ticket service a high-risk option and prioritize official channels such as Maoyan and Taopiaopiao for purchases. If tickets have already been bought through Aurora Mobile, customers are advised to screenshot the ticket prices and refund policies before payment. When requesting a refund, they should simultaneously submit order details and communication records via HeiMao to leverage collective complaint pressure. Consumers are cautioned against being misled by low-price coupon offers and are encouraged to compare prices carefully to avoid potential issues.